Google NewsAmazon axes more than 100 customer service managers  FortuneAmazon layoffs hit customer service representatives  QuartzWhen the customer is not always right  Financial TimesNow There Is No Excuse For Not Closing The Loop On Customer Feedback  ForbesJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyNTTA customer service, Tarrant County district clerk spar over mistaken charge  The Dallas Morning NewsCustomer service: China's quick EV battery swaps, and sidewalk story time in Pakistan  The Christian Science MonitorImpersonal service: OSU research identifies when consumers prefer bots over real people  cleveland.comAmazon Layoffs 2024: What to Know About the Latest Customer Service Job Cuts  InvestorPlace


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